Conflict 101: A Managers Guide to Resolving Problems So Everyone Can Get Back to Work Susan H. Shearouse

ISBN: 9780814417119

Published:

Paperback

264 pages


Description

Conflict 101: A Managers Guide to Resolving Problems So Everyone Can Get Back to Work  by  Susan H. Shearouse

Conflict 101: A Managers Guide to Resolving Problems So Everyone Can Get Back to Work by Susan H. Shearouse
| Paperback | PDF, EPUB, FB2, DjVu, talking book, mp3, ZIP | 264 pages | ISBN: 9780814417119 | 6.34 Mb

We all know conflict is unavoidable...especially in the workplace. Whether its a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, its a managers role toMoreWe all know conflict is unavoidable...especially in the workplace. Whether its a fight over resources, a disagreement about how to get things done, or an argument stemming from perceived differences in identities or values, its a managers role to navigate relationships, and build compromises and collaborations.

Conflict 101 gives readers the tools they need to ensure not only that employees get back on track, but that disagreements breed positive results. Readers will learn how to: - Build trust - Harness negative emotions - Encourage apologies and forgiveness - Use a solution-seeking approach - Say what needs to be said Incorporating anecdotes taken from the authors twenty years of experience as a conflict resolution professional, the book helps readers more deeply understand how conflict is created, how to respond to it, and how to manage it more effectively.



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